Why chasebot?
Chasebot: The Cloud CRM
The concept of Chasebot is revolutionary in the sense of concept, user interface, ease of use, and functionality. With Chasebot, we have taken a new groundbreaking approach to address the many weaknesses of existing CRM software in creating a new cloud CRM.
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Summary
Accessibility/Up-time Guarantee
Detailed breakdown of Chasebot benefits
Easy to use
There is no macro management and no unnecessary complexity; it’s all cut down to what is really important to achieve the goal.
Guidance for beginners
Chasebot is goal-oriented and is very easy for beginners, with a visual step-by-step guide to achieve goals. A multistep guidance panel—similar to those in Microsoft Outlook—is located on the left side and lists all major goals a user might like to achieve, such as searching for clients or tracking a client. By clicking on the action, on-screen animated arrows and other visual helpers guide the user step-by-step to achieve the final goal.
Shortcuts for advanced users
Once the user becomes advanced, there will no longer be any need to use the step-by-step guidance panel. The advanced user may utilize the mouse and keyboard shortcuts to quickly achieve the goals.
Expressive rich design
Unlike the minimalistic style of some Web-based CRMs, Chasebot provides you with state-of-the-art Microsoft-backed Silverlight technology, which ensures a rich and fluid user experience within your Web browser. The user interface serves your sales representative with expressive charts and colorful analytics for easier readability. Rich animations and error validation are used for easier tracking and recording of customer data.
Sales
Establishing community product reviews may increase trust and visibility and hence boost online sales. Through customers’ direct feedback, the sales team may also get a more realistic proposal together that might likely lead to further successful sales.
Marketing
Direct analysis of customers’ feedback leads to a more efficient marketing campaign accordingly.
Customer Service
The customer feedback and support requests streaming directly though social media sites may drastically improve the quality of service because there are simply less hoops to jump through, as is the case with the traditional support contact forms.
Sales
Sales representatives should ideally only have access to their own customer data and sales leads, as this is a factor in determining their performance and thus commission. To achieve this, some popular CRMs stick with the single-user orientation in which the captured client data is only owned by the sales representative rather than the whole company.
Chasebot goes beyond the single-user orientation. The captured client data is owned by the whole company rather than by sales representatives. Yet Chasebot also captures the name of the initial sales representative to clarify who had the lead in the first place. Any other sales representative who contributed to the successful closing of the deal would also be captured within the Chasebot analytic.
Marketing
Having full access to all client records makes it possible for the marketers to analyze the data and create marketing campaigns.
Customer Service
More than any other department, the Customer Service department requires full access to all client data. Otherwise, the client would feel like a stranger when getting in touch for support and not being recognized by the system due to limited data access.
Sales
Client data is safe from accidental and malicious use. Sales representatives can’t export or delete their client data. If there is a need to do so, it would require electronic approval by the manager.
Marketing
The marketing user role is read-only, and this person is not allowed to request the deletion of client records nor can he or she modify any records. However, marketing has full access to all customers’ data for analysis and to create marketing campaigns.
Customer Service
Customer service has almost full access to the data but requires an approval for the deletion of existing client records and outdated tracking records.
Management
The appointed manager can look at the entire client data and run an analysis against the overall customer satisfaction level and oversee the entire process, such as approving the deletion of client data that was previously requested. This additional layer of security gives comfort to the business with assurance that an accidental deletion of client data won’t take place or that exiting sales representatives won’t maliciously take the client data with them when they leave the company.
Chasebot makes the analysis of clients as simple as pressing a button. A simple pie chart shows statistics according to the past behavior of the customer; you see what time of day the client would be more willing to close a deal and which sales calls/sales emails/social media feedback have been successful so far and which ones haven’t. In addition, the client communication history with specific sales representatives or technical support staff could be followed up to analyze general customer satisfaction levels.
Chasebot lives completely on the Cloud technology, staying safely next to your business no matter where you are globally located. This would guarantee greater performance than the traditional Web-based CRMs that have only a single data center located in a single location.
Running on two parallel virtual machines on the Cloud, Chasebot guaranties an up-time of 99.5 percent and is accessible 24/7 through any Web browser simply by logging into the dedicated Chasebot website and getting started.
Chasebot is completely Web-based and doesn’t need to be installed on the local computer; hence, you won’t expect any integration issues or any technical challenges to get it up and running. It simply runs out of the box on the Web browser already installed on your machine.
The maintenance and future updates to Chasebot are completely taken care of by our team and applied without any interruption to your business.
The biggest advantage of a Cloud-based solution such as Chasebot is how easy it can scale up without any need to install new hardware. No matter how fast the users grow, you can be assured that Chasebot can be scaled up with only a few clicks to increase the performance to high satisfactory levels.
Being on the Cloud technology allows for lower running costs than traditional dedicated data centers. We simply pass the savings we make on to you by offering lower prices.
An export functionality allows the account owner to export the entire data your company has ever recorded and back it up on your local hard disk.
We would of course be there for you and resolve any issues or concerns you may have, but you should never feel that you are tied in once you have purchased the subscription; you can export the entire data at any time and the minimum contract length of the subscription is only 30 days, which means that you are able to leave at any time you choose.
Chasebot is the new upcoming cloud CRM to redefine the standards of CRM software in the market. Our customers’ needs are important to us. We would love to hear your feedback and will answer any questions you may have. Please feel free to subscribe to our free monthly newsletter and be the first to know when Chasebot is released.
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